Privacy Policy – ggjili Online Gaming Platform Philippines

1 Who We Are

ggjili operates an online gaming platform accessible to eligible players in the Philippines. When this policy refers to "ggjili," "we," "us," or "our," it means the operator of the ggjili platform at ggjili.vu.

This policy covers all personal data collected through the platform — including during registration, account use, deposits, withdrawals, game activity, and any communication with our support team.

For questions about this policy or how we handle your data, contact us at [email protected].

2 Information We Collect

The personal data ggjili collects falls into the following categories:

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that data from an underage user has been collected, that account will be closed and the data deleted or anonymised.

3 How We Use Your Information

Personal data collected by ggjili is used for the following purposes:

• Creating and managing your player account.
• Verifying your identity as required for KYC compliance before withdrawal processing.
• Processing deposits and withdrawals via Philippine banking channels and local e-wallets.
• Sending account-related communications, including OTP codes and security alerts.
• Monitoring account activity for fraud prevention, responsible gaming signals, and prohibited conduct.
• Responding to support requests and resolving account issues.
• Complying with applicable legal and regulatory obligations.
• Improving platform performance and user experience based on aggregated, anonymised usage data.

4 Sharing Your Information

ggjili does not sell your personal data. Data is shared with third parties only in the following circumstances:

• Payment processors: Your financial information is shared with the payment service providers that process your deposits and withdrawals. These include Philippine banking partners and local e-wallet processing partners. They handle your data under their own privacy and security standards.
• Identity verification providers: During KYC checks, your identity documents may be processed by third-party verification services. These providers are bound by confidentiality agreements.
• Legal and regulatory bodies: If required by applicable law, court order, or legitimate regulatory inquiry, ggjili may disclose personal data to the relevant authority.
• Fraud prevention services: Technical and usage data may be shared with fraud detection partners to protect the security of the platform and its players.

Any third party that receives personal data from ggjili is required to handle it securely and in accordance with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.

5 Data Retention

ggjili retains your personal data for as long as your account is active, and for a period afterwards as required by our legal and compliance obligations. Specific retention periods depend on the type of data:

• Account and identity data is retained for a minimum period following account closure as required by applicable regulations.
• Transaction records are retained to satisfy financial reporting and anti-money laundering requirements.
• Support correspondence is retained for a reasonable period to assist with follow-up queries and quality review.
• Technical and usage logs may be retained for a shorter period for security and performance monitoring purposes.

When data is no longer required and no legal obligation requires its retention, it will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

6 Security Measures

ggjili implements technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• SSL encryption on all data transmissions between your device and the platform.
• Encrypted storage of sensitive personal and financial data.
• Restricted access controls so that only authorised staff can access personal data relevant to their role.
• OTP-based verification for login and sensitive account actions.
• Regular internal review of security practices and incident response procedures.

7 Cookies and Tracking

ggjili uses cookies and similar technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit the site. We use them for the following purposes:

• Essential cookies: Required for the platform to function — including session management and login persistence.
• Security cookies: Used to detect and prevent fraudulent activity during your session.
• Performance cookies: Collect anonymised data about how the platform is used to identify and fix technical issues.

Most browsers allow you to control or disable cookies through their settings. Disabling essential cookies may affect the functionality of your account and some platform features.

8 Your Rights

As a registered player on ggjili, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data in your account.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Restriction: Ask us to limit how we process your data in certain circumstances.
• Objection: Object to processing of your data for specific purposes where applicable.

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before fulfilling the request.

9 Changes to This Policy

ggjili may update this Privacy Policy from time to time. When changes are made, the revised policy will be published on this page with a new effective date. For significant changes, we may also notify registered players directly through their account email or an in-platform notification.

Your continued use of the ggjili platform after a policy update constitutes acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we handle your data.

10 Contact Us

For any questions about this Privacy Policy or your personal data, contact the ggjili support team:

• Email: [email protected]
• Support channels: Available through the platform's built-in chat and help centre

For common platform questions, the FAQ page covers the topics most frequently raised by Filipino players. For information about your account rights or responsible gaming tools, visit the Responsible Gaming page.